Workflow Care
## Who this is for Customers with a working Labs automation or internal tool who want occasional help after the included defect-fix period. ## What is included - One scheduled monthly health check and a brief written summary. - Up to one hour per month in total, covering the check, investigation and small changes. - An issue list with recommended next steps. - Acknowledgement of support requests within two UK business days. ## How it works We agree the system covered and how to request help. We check it monthly and use the remaining time for agreed support. Additional work needs your approval first. ## What you take away A maintained view of the system's health and a named route for practical help. Care is optional; your team can maintain the system or choose another supplier. ## Price £95 per month for up to one hour in total. A two-hour option is £195 per month. Billed monthly in advance; cancel before your next renewal. Unused hours do not roll over. ## When you need a different scope Business-hours support only. Continuous monitoring, uptime guarantees, urgent out-of-hours response and major changes are excluded. Included defect cover on a new build is not charged again. ## Ownership, costs and next step Start with a short fit call. We confirm the scope, total price, access needed and delivery dates in writing before work begins. Prices are in GBP, excluding VAT where applicable. Software subscriptions, hosting and AI usage are separate and disclosed before you commit. A Hub subscription is only needed if it is the platform you choose. Ongoing support is optional. You keep the agreed deliverables and editable documentation. Bespoke code transfers after payment, subject to third-party licences; existing platforms remain licensed. We explain any limitations on export or moving providers. Results depend on the process and how the tools are used; no particular savings are guaranteed.