Chat widgets
Put a sales, support or product agent on your website through a dedicated chat widget. Give visitors a place to ask questions and receive answers grounded in the information you have made available. Shape the experience around the audience and purpose of each website. Keep conversations connected to your workspace so your team can follow up with the question and context already in view. ## Secure conversations, per session Every Service Chat conversation is protected by a short-lived per-session credential issued when the conversation starts. For authenticated visitors, any customer action — such as approving or cancelling a request — requires the same verified identity that opened the chat. For anonymous visitors, a randomly generated, 24-hour session token is issued server-side and must be presented for each turn and action. A conversation ID alone is never sufficient to authorise actions or continue a session — giving customers a defensible trust boundary with no additional configuration required. *Example:* A visitor starts a chat to request a booking change. If a different user opens the same browser later, the approval action is blocked — it can only be submitted by the original authenticated customer. ## Talk to any agent directly Each agent has a private management conversation accessible from its settings page. The conversation draws on the agent's saved configuration and recent runs, giving you a focused space to review results, explore how the agent is behaving and think through adjustments. Conversation history is private to your workspace and user. Starting a new conversation archives the previous one, keeping the interface uncluttered while preserving what was discussed.